Please read the entire page thoroughly and the relevant section of this online manual prior to submitting a warranty request.

To submit a warranty request, simply go to the link located at the bottom of any of the warranty sections and fill in the necessary information. Please be as precise as you can in the description of the area(s) of concern. The warranty appointment needs to be scheduled at least 10 days in advance, and you will be contacted within 3 business days to confirm the appointment. If after 3 business days you have not been contacted, please call our office, (208) 297-5940.

If this is an emergency (loss of heat in the winter, loss of air-conditioning in the summer, a plumbing leak, or anything that is causing immediate damage to your home) please call the emergency phone numbers listed on your water heater or furnace.

If you are experiencing a loss of power or natural gas, please check with your neighbors to see if they are having the same loss. From time to time the utility companies do experience outages, which only they can correct. If your telephone or cable TV go out please call your service provider as we have nothing to do with either of those. If your pressurized irrigation does not work, again you’ll want to check with your neighbors to see if the issue involves more than just your home.  If it does, please call the subdivision management company.

Fiberglass Showers and Bathtubs

Although not covered under your new home’s warranty, any subsequent damage to your fiberglass tubs or shower units can and should be repaired. There are several companies in the area qualified to perform this service, the one that we recommend is BathCrest of Idaho and their number is (208) 343-8000.

Plumbing

Clogs: A clog in the main drain is usually the result of something that has been flushed and become stuck in the line. This is very rarely a warranty issue, so you need to contact a company that specializes in drain cleaning (Roto-Rooter, etc). DO NOT contact the plumber that installed the system, as they do not have the equipment to clear a main line clog.

If you suspect a construction defect to be the cause of the backup, then you should contact a company with the ability to RECORD VIDEO of the drain clearing process (Roto-Rooter can do this). If video evidence is provided showing that the clog was caused by a construction defect, Blackrock Homes will reimburse you for the cost of the service. YOU MUST OBTAIN A VIDEO RECORDING – Blackrock Homes will not reimburse based on speculation.

Leaks: Blackrock Homes will repair warrantable leaks in the plumbing system. If a plumbing leak caused by a warranted item results in drywall or floor covering damage, Blackrock Homes will repair this. No adjustments will be made for incidental or consequential damages (wallpaper, drapes, personal belongings, etc.). Homeowner insurance should cover these items.

Cosmetic Damage: Any fixture damage noted on the Home Orientation List will be repaired. Chips, scratches, etc., reported subsequent to the Home Orientation List will not be repaired. Homeowner is responsible for following manufacturer’s directions for the care and cleaning of fixtures and fiberglass products.

Exterior Faucets: Outside faucets should be protected during periods of extreme cold. Hoses must be removed after each use. If a hose is left attached, the water that remains in the hose can freeze and expand back into the pipe, causing a break in the line.